Terms of Service

1. Agreement and Parties

1.1. Contracting Parties

This Terms of Service Agreement ("Agreement") is entered into between AI Legal Support LLC d/b/a LegatiAI, an Arkansas limited liability company ("Company," "we," "us," or "our"), and you, the individual or legal entity accessing or using our services ("Customer," "you," or "your").

1.2. Service Description

Company provides an AI-powered legal document processing and analysis platform (the "Service") designed specifically for legal professionals, law firms, corporate legal departments, and related entities engaged in the practice of law. The Service is hosted on enterprise-grade cloud infrastructure to ensure security and reliability.

1.3. Governing Law and Jurisdiction

This Agreement is governed by the laws of the State of Arkansas, without regard to conflict of law principles. Except as provided in Section 11 (Dispute Resolution), any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the state and federal courts located in Pulaski County, Arkansas. This Agreement is subject to the Arkansas Uniform Electronic Transactions Act (Ark. Code § 25-32-101 et seq.).

1.4. Acceptance and Electronic Signatures

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Agreement. Electronic acceptance of this Agreement constitutes a valid and binding contract under Arkansas law. If you are entering into this Agreement on behalf of an organization, you represent and warrant that you have the authority to bind such organization to these terms.

2. Service Provision and Availability

2.1. Service Components

The Service includes:

2.1.1. Document Processing: AI-powered analysis, extraction, and organization of legal documents.

2.1.2. Case Management: Document organization, search, and retrieval capabilities.

2.1.3. Batch Processing: High-volume document processing and production workflows.

2.1.4. Audit and Compliance: Comprehensive logging and audit trail capabilities.

2.1.5. API Access: Programmatic access to integrate the Service with other software applications, where applicable.

2.1.6. Customer Support: Technical support during business hours.

2.2. Scheduled Maintenance

We may perform scheduled maintenance with at least 48 hours advance notice. Emergency maintenance may be performed with minimal notice when necessary to protect Service security or availability.

2.3. Service Modifications

We may modify or enhance the Service from time to time. Material changes that negatively affect Service functionality will be communicated at least 30 days in advance. We will not materially reduce Service functionality during your subscription term without providing appropriate remedies.

2.4. Operational Hours and Document Upload Processing

The Service's primary operational hours for guaranteed document upload and processing are 8:00 AM to 5:00 PM Central Standard Time (CST), Monday through Friday, excluding public holidays. Customer acknowledges and agrees that any document upload processing jobs submitted after 5:00 PM CST are not guaranteed to be completed on the same day.

Important Clarification: This 5:00 PM CST cutoff applies ONLY to uploading and processing new documents. This is a maintenance window that allows us to perform system improvements and optimizations. You may continue to search, review, analyze, and work with your existing documents in the Service at any time, 24/7, without restriction.

Company reserves the right, at its sole discretion, to cancel any document upload jobs submitted after this cutoff time, particularly those that may strain system resources. In the event of such a cancellation by the Company, Customer will not be entitled to a refund for the cancelled job.

3. Customer Obligations and Acceptable Use

3.1. Account Responsibilities

3.1.1. Account Security: Customer is responsible for maintaining the confidentiality of all login credentials and for implementing appropriate access controls for its account.

3.1.2. User Management: Customer shall ensure that all individuals granted access under its account ("Authorized Users") comply with this Agreement.

3.1.3. Responsibility for Account Activity: Customer is fully responsible and liable for any and all activities that occur under its account, whether conducted by the Customer, its employees, its Authorized Users, or any other third party, and regardless of whether such activities were authorized. Company shall not be liable for any loss or damage arising from Customer's failure to comply with these security obligations.

3.1.4. Professional Responsibility: Customer acknowledges that it remains solely responsible for its professional and ethical obligations and for ensuring its use of the Service complies with all applicable legal ethics rules.

3.2. Acceptable Use Policy

You agree not to, and not to permit any Authorized User or third party to:

3.2.1. Unlawful Use: Use the Service for any unlawful, fraudulent, or malicious purpose, or in violation of any applicable local, state, national, or international law or regulation.

3.2.2. Harmful Content: Upload, post, transmit, or otherwise distribute any malicious code, viruses, worms, Trojan horses, or any other software or data intended to damage, interrupt, or limit the functionality of any computer system, software, or data.

3.2.3. Reverse Engineering and IP Violations: Reverse engineer, decompile, disassemble, decrypt, or otherwise attempt to discover or extract the source code, object code, underlying structure, ideas, trade secrets, know-how, or algorithms of the Service or any part thereof.

3.2.4. Unauthorized Access: Share, sell, rent, lease, or otherwise provide account credentials, licenses, or any form of access to the Service to any unauthorized third party. This includes any and all attempts to circumvent access control or security measures of the Service.

3.2.5. System Interference: Use the Service in any manner that could damage, disable, overburden, or impair the Service's infrastructure, or interfere with any other party's use and enjoyment of the Service. This includes, without limitation, performing penetration testing or launching denial-of-service attacks.

3.2.6. Unauthorized Data Access: Access, or attempt to access, any data, accounts, systems, or networks of the Company or other users of the Service that do not belong to you or for which you have not been given explicit written authorization.

3.2.7. Competitive Activity: Use the Service, its output, or any of its features or functionalities to create, train, test, or improve (directly or indirectly) any product, service, software, or model that is competitive with the Service. This prohibition includes, but is not limited to, using the Service for competitive analysis, benchmarking, feature comparison, or to build a similar or competing business.

3.2.8. Data Scraping: Use any automated means, including robots, spiders, scrapers, or other data-gathering tools, to access, monitor, or extract data from the Service for any purpose without our prior written permission.

4. Subscription Terms and Billing

4.1. Subscription Plans

4.1.1. Professional Plan: Individual practitioner subscriptions with defined usage limits.

4.1.2. Firm Plans: Multi-user subscriptions with enterprise features.

4.1.3. Enterprise Plans: Custom solutions with dedicated support and additional features.

4.1.4. Usage-Based Billing: Additional charges for usage exceeding plan limits.

4.2. Billing Terms

4.2.1. Billing Cycle: Monthly or annual billing as selected during subscription.

4.2.2. Payment Method: You agree to maintain a valid credit card on file for all payments.

4.2.3. Deposit: We may require a deposit for certain subscription plans or usage levels.

4.2.4. Payment Due: Payment is due upon receipt of invoice. For annual subscriptions over $10,000, Net 30 terms may apply.

4.2.5. Late Payments: Late fees of 1.5% per month may be applied to overdue amounts.

4.2.6. Currency: All fees are quoted and billed in US Dollars.

4.2.7. Taxes: Customer is responsible for all applicable taxes except for taxes on Company's income.

4.3. Usage-Based Charges

Additional charges may apply for usage exceeding subscription plan limits. We reserve the right, in our sole discretion, to reject or throttle excessive usage, including but not limited to storage and processing overages.

4.3.1. Billing Increments and Payment Terms: Usage-based charges for document storage and AI processing fees related to the processing of documents are billed separately from your monthly subscription fee. These usage charges accumulate throughout the billing period and are billed in $50 increments. When your accumulated usage charges reach $50, you will be automatically billed for that amount. At the end of each monthly billing period, any remaining usage charges less than $50 will be billed in full, regardless of the amount. For example, if you accumulate $125 in usage charges during a month, you will be billed $50 when you reach $50, another $50 when you reach $100, and the remaining $25 at the end of the billing period.

4.3.2. Document Processing: Charges based on actual AI processing costs with transparent margin.

4.3.3. Storage Overages: Additional storage beyond plan limits charged monthly.

4.3.4. API Usage: Programmatic access charged based on actual usage.

4.3.5. Advanced Features: Premium processing options charged per use.

4.4. Price Changes

We may change subscription prices with at least 60 days written notice. Price changes will not affect your current subscription term but will apply upon renewal. You may cancel your subscription before price increases take effect.

4.5. Refund Policy

4.5.1. Pro-Rated Refunds: Refunds may be provided for unused subscription periods in case of Service termination by Company for convenience.

4.5.2. No General Refunds: No refunds for voluntary cancellations unless required by applicable law.

4.5.3. Usage Charges: No refunds for completed document processing or other usage-based charges.

5. Data Ownership and Confidentiality

5.1. Customer Data Ownership

You retain all ownership rights to your documents, data, and information uploaded to or processed by the Service ("Customer Data"). Company claims no ownership interest in Customer Data and processes it solely to provide the Service.

5.2. Confidentiality Obligations

Both parties agree to maintain the confidentiality of each other's non-public information. Company acknowledges that Customer Data may include attorney-client privileged communications. Company personnel are bound by confidentiality agreements and will not access Customer Data except as necessary for Service provision or with your explicit authorization.

5.3. Data Processing Rights

Company is authorized to process Customer Data solely for the purposes of:

5.3.1. Providing the AI document analysis and case management services you request.

5.3.2. Ensuring Service security and preventing unauthorized access.

5.3.3. Maintaining audit logs for compliance and security purposes.

5.3.4. Providing customer support when specifically requested.

5.3.5. Complying with valid legal process or court orders.

5.4. Data Portability and Deletion

5.4.1. Export Rights: Full data export is available in standard formats at any time during an active subscription.

5.4.2. Deletion Rights: Complete data deletion is available upon request with verification procedures.

5.4.3. Retention Period: Data is retained for 30 days after subscription cancellation for account recovery purposes, after which it will be permanently deleted.

5.4.4. Legal Holds: Data subject to a valid legal order will be preserved until the hold is released.

6. Intellectual Property Rights

6.1. Company Intellectual Property

Company and its licensors own and shall retain all right, title, and interest in and to the Service, including, without limitation, all software, algorithms, user interfaces, documentation, designs, "look and feel," and any other underlying technology or intellectual property used to provide the Service. This includes all trade secrets, patents, copyrights, trademarks, service marks, know-how, and any and all other intellectual property rights recognized in any jurisdiction worldwide (collectively, the "Company IP"). All rights not expressly granted to Customer in this Agreement are reserved by the Company.

6.1.1. License Grant. Subject to your full compliance with this Agreement, Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Service during the subscription term solely for your internal business purposes within the scope of the legal profession.

6.1.2. License Restrictions. You shall not (and shall not permit any third party to) take any action that jeopardizes the Company's proprietary rights or that acquires any rights in the Service, except the limited use rights specified in this Agreement. Specifically, you shall not: (a) copy, modify, translate, adapt, or create derivative works of the Service or Company IP; (b) sell, resell, rent, lease, distribute, sublicense, or otherwise make the Service available to any third party for service bureau, time-sharing, or any other unauthorized purpose; (c) remove, alter, or obscure any proprietary markings or notices on the Service; or (d) use the Service to store or transmit infringing, libelous, or otherwise unlawful material, or to store or transmit material in violation of third-party privacy rights. The comprehensive prohibitions outlined in the Acceptable Use Policy (Section 3.2) are incorporated herein and are considered material restrictions on this license. Any violation of these restrictions constitutes a material breach of this Agreement and may result in the immediate termination of your access to the Service.

6.2. AI-Generated Content Ownership

In accordance with Arkansas Act 927 (HB1876), Customer owns all content generated by the Service's AI tools from Customer Data, provided such content does not infringe existing copyrights or intellectual property rights. Customer is responsible for verifying that AI-generated content does not violate third-party rights. We are not responsible for, and Customer agrees to indemnify and hold us harmless against, Customer's violation of third-party rights.

6.3. Customer Materials

Customer retains ownership of all uploaded documents and materials. This includes all analyses, summaries, and extracted information generated from Customer documents, as well as all case organizations, annotations, and workflow configurations created by the Customer.

6.4. Feedback and Improvements

If Customer provides any feedback, suggestions, or ideas regarding the Service, Customer grants Company a perpetual, irrevocable, worldwide, royalty-free license to use and implement such feedback for any purpose without obligation, compensation, or attribution to Customer.

7. Warranties and Representations

7.1. Company Warranties

Company warrants that:

7.1.1. The Service will perform substantially in accordance with its published specifications.

7.1.2. Company has the right and authority to provide the Service.

7.1.3. The Service will not knowingly infringe third-party intellectual property rights.

7.1.4. Company will use industry-standard security measures to protect Customer Data, including the use of enterprise-grade cloud infrastructure (such as AWS and Google Cloud).

7.1.5. Company will comply with applicable laws in providing the Service.

7.2. Customer Warranties

Customer warrants that:

7.2.1. Customer has the right to upload and process all submitted documents.

7.2.2. Use of the Service complies with applicable laws and professional regulations.

7.2.3. Customer will not use the Service for unlawful purposes.

7.2.4. Customer information provided for billing and account purposes is accurate.

7.3. Disclaimer of Other Warranties

EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

7.4. AI Accuracy Disclaimer

While our AI technology is designed to provide accurate analysis, Customer acknowledges that AI-generated results may contain errors and should be reviewed by qualified legal professionals. Company does not warrant the accuracy, completeness, or legal sufficiency of AI-generated content.

8. Limitation of Liability

8.1. Limitation Scope

TO THE MAXIMUM EXTENT PERMITTED BY ARKANSAS LAW, COMPANY'S TOTAL LIABILITY FOR ALL CLAIMS ARISING UNDER OR RELATING TO THIS AGREEMENT SHALL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO COMPANY DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

8.2. Excluded Damages

IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, REGARDLESS OF THE THEORY OF LIABILITY.

8.3. Exceptions to Limitations

The limitations in this Section do not apply to indemnification obligations or claims that cannot be limited under applicable law.

8.4. Customer Risk Acknowledgment

Customer acknowledges that the Service involves the processing of confidential legal documents and agrees that Company's liability exposure is appropriately limited given the subscription-based nature of the Service.

9. Indemnification

Customer will defend, indemnify, and hold Company harmless from any and all claims, damages, liabilities, and expenses arising from:

9.1. Customer's breach of this Agreement.

9.2. Customer's negligent or wrongful acts in using the Service.

9.3. The content of Customer Data or documents uploaded to the Service.

9.4. Customer's violation of applicable laws or professional regulations.

The indemnifying party must be promptly notified of any claim and must be allowed to control the defense. The indemnified party must provide reasonable cooperation. Any settlement requires the indemnified party's consent, not to be unreasonably withheld.

10. Termination

10.1. Termination for Convenience

10.1.1. Customer Termination: A Customer with a monthly subscription may cancel at any time with 30 days' notice. A Customer with an annual subscription may cancel with 30 days' notice, but no refund will be issued for any unused portion of the subscription term. Termination takes effect at the end of the current billing period.

10.1.2. Company Termination: Company may terminate this Agreement with 60 days' notice for business reasons.

10.2. Termination for Cause

Either party may terminate this Agreement immediately upon written notice for:

10.2.1. A material breach that remains uncured after 30 days' written notice.

10.2.2. Insolvency, bankruptcy, or assignment for the benefit of creditors.

10.2.3. A violation of confidentiality obligations.

10.2.4. Customer's violation of the Acceptable Use Policy.

10.3. Effects of Termination

Upon termination, Customer access to the Service will cease immediately. Customer Data will be retained for a 30-day recovery period as described in Section 5.4.3. All outstanding fees become immediately due and payable.

10.4. Survival

The following provisions survive termination of this Agreement: payment obligations, intellectual property rights, warranties, limitations of liability, indemnification, and dispute resolution.

11. Dispute Resolution

11.1. Informal Resolution

Before initiating formal proceedings, the parties agree to attempt to resolve any dispute through direct negotiation for at least 30 days. The initiating party shall provide written notice to the other party.

11.2. Binding Arbitration

If informal resolution fails, any dispute arising out of or relating to this Agreement shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall take place in Pulaski County, Arkansas. The arbitrator's decision shall be final and binding, and judgment may be entered in any court of competent jurisdiction.

11.3. Class Action Waiver

The parties agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

11.4. Equitable Relief

Notwithstanding the foregoing, either party may seek equitable relief, including injunctive relief, in any court of competent jurisdiction for breaches or threatened breaches involving confidentiality, intellectual property, or Service security without first engaging in the dispute resolution procedures of this Section.

12. Compliance and Regulatory Matters

12.1. Legal and Regulatory Compliance

Company provides features to support Customer's compliance with legal ethics requirements, including audit capabilities and data protection in accordance with applicable privacy laws and regulations.

12.2. AI Compliance

In accordance with Arkansas Act 848 (HB1958), Company maintains policies governing its AI and automated decision-making tools and provides transparency about the use of AI in the Service.

12.3. Export Control

Customer represents that it is not subject to U.S. export restrictions and will not use the Service in violation of export control laws. Company reserves the right to suspend service for export control compliance.

12.4. Legal Process Response

Company will notify Customer of any legal process seeking Customer Data, unless legally prohibited. Company may charge reasonable costs for responding to such legal process.

13. General Provisions

13.1. Force Majeure

Neither party shall be liable for performance delays or failures due to circumstances beyond their reasonable control, including natural disasters, government actions, or infrastructure failures, provided they use reasonable efforts to mitigate and resume performance.

13.2. Assignment

Customer may not assign this Agreement without Company's prior written consent. Company may assign this Agreement to an affiliate or in connection with a merger, acquisition, or sale of assets with 30 days' notice to Customer.

13.3. Severability

If any provision of this Agreement is found invalid or unenforceable, the remainder shall remain in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it enforceable.

13.4. Amendment

This Agreement may only be amended by a written agreement signed by both parties, except that Company may modify these terms with 30 days' notice for non-material changes or 60 days' notice for material changes affecting Customer's rights or obligations.

13.5. Entire Agreement

This Agreement, together with any referenced policies and addenda, constitutes the complete agreement between the parties and supersedes all prior negotiations, representations, or agreements relating to the subject matter.

13.6. Waiver

No waiver of any provision shall be effective unless in writing and signed by the waiving party. No failure to exercise or delay in exercising any right shall constitute a waiver of such right.

14. Contact Information and Legal Notices

All legal notices, requests, and communications under this Agreement should be sent to: